Aftersales Manager
PT CHERY SALES INDONESIA
•Manager
•full time
•Aftersales
PT CHERY SALES INDONESIA
Manager
•full time
Aftersales
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Job Description
- Build and execute national strategies to drive customer satisfaction, loyalty, and revenue growth while aligning with global standards and adapting to local needs.
- Set standards and support dealer development in service, spare parts, warranty, manpower, and customer care to ensure consistent quality.
- Enforce Standard Operating Procedures (SOPs), improve efficiency and turnaround times, oversee warranty processes, claims validation, and control aftersales costs.
- Enhance Customer Satisfaction Index (CSI), Net Promoter Score (NPS), loyalty programs, and complaint resolution to strengthen brand trust and long-term relationships.
- Lead parts and accessories strategies, optimize pricing and distribution, and manage aftersales profit and loss (P&L), budgets, and value-added programs.
Job Requirements
- Minimum 3 years in managerial position in automotive service operations or regional aftersales management.
- Strong data analysis capability with proficiency in Microsoft Excel and PowerPoint.
- Fluent in Indonesian and English; Mandarin is a strong advantage.
- Ability to lead dealer development, guide teams (technicians, service advisors, parts staff), and work cross-functionally with Sales, Marketing, Product, and Technical teams.
- Strong focus on achieving customer satisfaction, dealer performance, and profitability growth.
Benefits
- Meal Allowance
- Transport Allowance
- Medical Insurance
- Quarterly Bonus
